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Assign prompts to auto-attendant script parameters. Dial the AvT telephone number and select the option to record a greeting. Leave a Reply Cancel reply Enter your comment here The process of answering the call, playing the prompt "Please enter your account number," collecting the digits dialed, and playing the prompt that states the balance is a sequence of steps programmed into a script. Place the logic-block steps in a specific order to provide the required service. Please how much does an auto attendant cost ,and where can it get or buy it i am in nigeria.

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Category: Configuring Call Routing with the Cisco Unity Express Auto-Attendant

A button is available to view or hide the system scripts. Skip to content This topic describes how scripts are used in Cisco Unity Express. At no time will one application use all four ports. Assign prompts to auto-attendant script parameters. By continuing to use this website, you agree to their use.

A number of default scripts exist in the system, including the following: For example, you may want to create separate scripts for the sales and support departments of an organization.

AvT features include deleting, recording, rerecording, and listening to prompts. The Cisco Unity Express module comes from Cisco preloaded with a Linux operating system and the currently shipping cicso of Cisco Unity Express software.

The script editor is a tool that allows you to create scripts on a PC separate from Cisco Unity Express. Leave a Reply Editr reply Enter your comment here Administrators can use AvT to record a greeting or prompt.

Once triggered, the application script runs. Note For detailed information about the capabilities and configuration of custom scripting on Cidco Unity Express, refer to Cisco Unity Express 3. The script that controls the prompt management system. You can then save these steps to a script that you can upload to the Cisco Unity Cusco module. As shown in the figure, the Cisco Unity Express module has a maximum of eight available ports.

For example, a call is answered by a Cisco Unity Express script and the first step plays a prompt to the caller.

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One application might need more ports than another, but each application must have at least one port that is available for incoming calls. It is the custom script that performs the IVR function in the last example. Your article will help us provide tips and resources to our clients! In the clsco, calls to the auto-attendant extensionfor example, trigger the auto-attendant script that is called AAScript. This topic describes the Cisco Unity Express script editor.

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If voicemail has three active calls, one caller can still access the auto-attendant. Scripts that the administrator creates do not have asterisks next to their names and can be edited. These files make up the core of the Cisco Unity Express 3.

This is not an IVR function, because human intervention was required, but a script was still needed to prompt for action, collect the choice, and redirect the call.

You can also edotor the GUI to upload or download prompts and assign prompts to auto-attendant script parameters. The system uses these seven default scripts to perform system functions such as MWI notifications. The Linux operating system is not field configurable. Notify me of new comments via email. Note At the time of this writing, version 3.

CUCE Editor Download - It is an Editor for Auto-Attendant Interactive Voice Response Scripts

Post a comment Name Although the script itself does not change, the integration method can editkr in some slight differences. The next chapter will discuss how these files are installed and configured on the Cisco Unity Express hardware platform.

Please how much does an auto attendant cost ,and where can it get or buy it i am in nigeria.